Positive Conversations

Positive Conversations™ is an integrated training program to help healthcare providers reduce workplace hostility and improve their communication skills. The program gives participants a simple every-day model for engaging in difficult conversations and an approach to get people talking in a healthy, constructive manner.

Poor workplace communication is associated with low morale, high turnover, poor productivity, low job satisfaction, increased costs and increased patient length of stay.

Program Goals:

  1. Reduce workplace bullying
  2. Teach staff to identify toxic behavior in the workplace
  3. Give staff tools and skills to resolve workplace conflict and engage in effective, productive conversations
  4. Give staff practice using communication tools and models

Formats:

Positive Conversations provides engaging and experiential learning and is offered in progressive levels of training for staff, managers, peer professionals and train-the-trainer groups.

Training only
1-day deep-dives or multi-day intensives

The Altos Group can tailor its services to meet the specific needs of your organization or for particular audiences within your organization.